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Customer Invoice Management
One of the most time-efficient advances of the latest version of Ingenii is the ability to handle an unlimited number of customer invoices at one time. Previously, each customer order was dealt with on an individual basis... which meant that to change 30 orders from "Order Pending" to "In Packing" or "Despatched", the store administrator would have to access these orders individually and manually update the order status.
With the latest version, this method is still available for those store owners who still wish to treat each order individually for the additional customer service aspect. There is now another option available for store owners who may have to deal with a large number of orders in a short space of time.
When entering the Customer Invoice Management area, you are immediately shown how many orders exist for each individual status option within your store (ie "Pending", "Partially Shipped", "In Packing", "Despatched", "On Hold", "Card Declined", "Missing Payment", "Cancelled", "Customer Returned", "Returned Undelivered", "Refunded" and "Shipping Quotation") and have the ability to click on any of the provided links to show the full list of orders with your selected order status.
Once this list of orders has been returned, you can either view any individually or select a checkbox alongside any individual order to perform a global status change. For example, you have a list of perhaps 20 different orders which have now been despatched to the customer, so you would simply look down your list and check each of the orders, then change the order status to "Despatched". This will not only change the status on your system, but will also notify the customer by email that their order status has changed, and will change the realtime order status within their live tracking URL.
Testimonials from existing customers who upgraded from the previous method to this new method have shown that hours can be saved on a daily basis when opting to change customer orders on a global basis.