| Q |
We only have a small business, is the software suitable
for us? |
| A |
Yes, the Ingenii Ecommerce software is flexible enough to be used
by individuals, small businesses and even large businesses.
The ease of use means that you won't need dedicated staff
to deal with the running of the store, whether you are selling only a few products, or hundreds of thousands.
Our Ingenii Rapiide package is the entry level Ingenii store and was created specifically to allow people to test the water with a scaled down store without spending a great deal of money - click here for more info on Ingenii Rapiide |
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| Q |
I'm unfamiliar with E-Commerce so will the software be easy
for me to use? |
| A |
Absolutely! Not only is the software simple to use by default,
but there are popups which explain the operation of each area
so you never wander in to unnecessary territory. What's more,
each of the admin screens are clearly laid out and have detailed
information for each of the sections within so you never go
wrong. |
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| Q |
Do I need to be skilled or have a background in programming
to be able to effectively use the software? |
| A |
Thankfully, no! The software is written specifically to
be as simple as possible to operate on every level. Once your
store has been designed and installed by our skilled ecommerce team,
it will be configured to suit your own requirements and a
selection of products will be added to get you started. From
that point, everything you'll ever need to do is done through
an easy-to-use web based admin interface, your Store Manager. |
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| Q |
Can I limit access to certain areas of the software for
some employees? |
| A |
Yes, with an additional module you can have as many different
admin accounts as you need, each with their own access restrictions.
For example, certain staff members may need to be able to
view all incoming orders as well as adding and deleting products,
whereas others may only need access to the orders to prevent
important products from being removed from the database. |
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| Q |
Can I change the look of the store for Christmas or Valentines
Day? |
| A |
Yes, with the built in Skin Manager you can have as many
store designs as you want and will be able to switch between
"skins" as and when required. Please note that you
will only be supplied with one skin by default, unless you
specify otherwise. |
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| Q |
How easy is it to add new products? Can we do this ourselves? |
| A |
Adding, editing and removing products from your store is
perhaps the most important part of the software and as such
is the simplest part of the entire admin process. Through
the product add and edit area you have control over the product
categories, subcategories, cost, colour/size
(etc) options, product description, even other items that you wish to promote alongside any particular item - all through a
simple web page. |
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| Q |
We don't have a merchant account; does the software support
or feature any payment gateways? |
| A |
By default, your store comes with the facility to take payments
by cheque and bank transfer. In addition to this, the store
also supports realtime credit card transactions through ProtX and PayPal IPN. There is also the functionality available to use WorldPay in the UK, and PayFlow, LinkPoint and AuthorizeNet in the USA |
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| Q |
If we have our own merchant account, how soon will we receive
payment after a successful transaction? |
| A |
This depends on how you choose to process the funds. If
your merchant services provider uses an offline method whereby
you would enter the credit card details into a swipe machine
or through a virtual terminal then it would take the same
amount of time as it would with a normal transaction. If,
however, you use our Premium service, we can integrate fully
with ProtX to allow realtime authorisation for transactions,
which would allow the funds to clear in your account on the
next working day. |
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| Q |
We have a large product database and wondered if the software
could support this? |
| A |
Technically there is no limit to the size of database that
the software will support. The Ingenii software uses very fast MySQL
databases to handle your products, inventory, customer accounts, reviews and even which search terms have been used on your site so that you should never really see any drop in performance. |
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| Q |
Can our customers track their orders online to save us time
answering emails? |
| A |
Yes, your Ingenii store comes complete with Customer
Order Tracking which not only allows your customers to see
a realtime status of their current order(s) but also allows
you to change the status of the order through a one-click
system. You can even include courier tracking URLs for delivery
consignments and additional shipping costs if the customer
changes their order afterwards to a priority shipping method. Additional modules are available to allow you to handle partial shipments and enter notes within the tracking pages. |
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| Q |
Will we have a full order history for each customer? |
| A |
Our Ingenii Premium installation includes additional customer account
modules such as customer registration, order history, loyalty
points and stock notification. The Ingenii Lite installation does
not include order history but does allow for customers to
track current orders. |
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| Q |
How flexible is the software? |
| A |
The software has been written in a modular fashion to allow
us to write simple drop-in addons and have them work as an
integral part of the store without having to rewrite the software.
That said, however, it is entirely possible to have certain
aspects of the main software rewritten to suit your exact
needs. Please discuss this further with us if you have any
questions. |
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| Q |
Are there add-ons or upgrades available, allowing us to achieve additional functionality at a later date? |
| A |
Yes, any modules that are not part of the basic installation
can be purchased and installed in addition to your original
software. In some cases there are modules available which
are not included in the Premium package as they are not high
demand modules and are therefore reserved on a per-client
basis. |
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| Q |
How difficult is it to install additional modules to upgrade the store? |
| A |
With the Premium installation, most additional modules can be purchased directly from your Store Manager and are installed automatically by the software without any intervention required from you. In some cases, (and with the Ingenii Lite software), the installations will be too complicated to perform automatically, but we will handle this for you. |
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| Q |
If I go with an Ingenii store today, how long before the functionality is obsolete? |
| A |
The beauty of the Premium Ingenii store is that whenever we upgrade any of our existing functionality, you will be notified as soon as you log in to your Store Manager. You will never be forced to upgrade anything that you don't want to, but the option will be there for you to automatically upgrade and benefit from the latest enhancements to any particular features. If the Top Ten Sellers module is upgraded (as it was recently) then your store would be able to apply this upgrade for you with NO intervention from you. |
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| Q |
Can we recommend products to customers to aid a sales push? |
| A |
Yes, the Included Items feature of your store allows you
to recommend specific products to the customer depending on
what you yourself would like to "push". A typical
example would be to "push" a matching Sony DVD Recorder
to any customer who is currently viewing a Sony Widescreen
TV. |
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| Q |
Does the software include a facility for us to send a newsletter
to all our customers at once? |
| A |
Yes, your Ingenii store will collect email addresses for everyone who registers on your store as well as those who simply wish to be included on your mailing list but haven't yet purchased. For Ingenii Lite users, this mailing list can be exported and used by any third party mailing software. For Premium users, there is an optional module which not only allows you to very quickly design your own newsletters, but also send them out to your mailing list automatically without leaving the Store Manager area. |
